Shipping & returns

 
Shipping and Delivery Times

Orders received by 12pm will be dispatched the next business day. We will endeavour to process all orders within these times frames, however there may be delays during busy sale periods. We will arrange for the delivery of goods to the address provided as a preferred delivery address.

 
Shipping - Domestic

Free Shipping for orders over $150.

Standard shipping for orders under 5kg and under $150 is a flat $10 fee. 

Heavy goods shipping (applies to limited stock) for orders over 5kg is a flat $25 fee regardless of spend. We will contact you if this applies. 

Maling Road Toyshop cannot be responsible for items lost, damaged or undelivered while in transit. If you are worried about this please email us at [email protected] before you order, so we can organise insuring your package. Lost or undelivered items will not be replaced or refunded.

 
Pick Up

You can choose to pick up at our store at 111 Maling Road, Canterbury VIC, just select this option at checkout. We will send you an email advising you when your order is ready for collection.

 
FAULTY RETURNS

We will replace or refund any faulty products. Please return to store with valid proof of purchase.

Faulty products can be returned for a full refund or exchange providing the following conditions are met:

  • Please contact us first.
  • The returned product is received by us within 20 days from the date of initial shipment.
  • Products have been unused, unwashed, and are returned in original packaging in original condition.

 

Please contact us on [email protected] or call Judi on 0417 002 403 to arrange returns.